查尔斯·德班，CEAP

任职资格

· 一位成功的、结果导向的执行官。
· 个人背景深厚，曾管理过诸多跨国企业，业务范围覆盖国内外各个领域。
· 在帐户管理与交付，销售与市场拓展，员工培训与项目管理等各方面均有丰富的经验。
· 在团队和组织中，他拥有高效的领导风格，能在高绩效的管理文化下实现目标的高质量、速响应及必达成。
· 在高层级别的战略管理上，他展示出了很强的胜能力，能够增进动力，形成解决方案。
· 非凡的沟通和分析能力。

· 关系管理
· 销售和商业开发
· 培训项目开发及提供

· 国际市场拓展
· 组织开发
· 质量管理及客户服务

专业经验

PPC国际，牛津，英国 2006-2008.1
全面管理PPCW全球服务的销售、运营及开发活动，重点是美国跨国公司市场及中国和其它亚洲国家的关键领域开发。负责管理一线及辅助员工，实现客户满意、销售及客户支持。2006年在2005年的基础上实现收入翻番，显著改进了服务及产品开发。

副主席，国际业务开发部 2004-2005
为PPCW全球服务部，提供英国及西欧之外的国际市场营销及销售管理。在新产品开发、关键客户关系及竞争分析上扮演关键角色。在最初的24个月中，在销售收入上提高了400%，强有力地提升了PPC国际的全球知名度和服务能力。该工作需要大量的国际差旅。

朗讯技术–圣路易斯，密苏里 1998-2003
工程培训经理（2001-2003）
为全美800名工程师提供培训和督导项目。做为技术倡导者，协调了传统的及客户化的技术培训，管理了技术推广过程。
· 领导跨职能团队，组织实施全美培训，大大降低了赔偿、重复工作，提高了工作效率。
· 开发了新的技术培训及督导项目，更加有效的实现知识转移，满足市场需要。
· 为全美工程组织实施了新的培训数据库工具。

工程商业策略经理（2000-2001）)
管理了技术推广过程；服务于全国委员会以选择顶级技术人员，发起了全美技术部的政策开发。
· 为所有的工程师创立并实施了技术督导项目。
· 开发了继任者计划及职业生涯开发项目。
· 开发并实施了大学技术招聘项目。

人力资源经理（1998-2000）
负责800+员工的薪资管理（$40M+的工资）。所有工程团队的技术员工关系。工程事件团队领导。
· 通过计算机费用缩减，每年节约$700,000。
· 开发/实施全体策略交流计划。
· 开发HR方案，进行绩效评估和总人数分析。

AT&T –圣路易斯，密苏里 1984-1998
全国珩为保健经理–马里兰高地，密苏里（1995-1998）
为500,000员工家属建立有管理的个案管理。管理7位员工，并协同全国22个经理的工作。
· 实现$18M年度成本缩减。
· 超越绩效目标；在第一年的运行中超过外部服务商的服务结果。

项目经理，行为健康新部门–巴斯金山脉，新泽西（1994-1995）
管理日程表及质量参数。在与外部供应商合作的同时，开发全面实施策略。
· 编写个案管理培训及程序手册。
· 负责设计个案管理软件系统。

区域EAP经理–圣路易斯，密苏里（1984-1994）
在中西部地区向35,000员工提供服务
· 使用率提高250%.
· 1990-1993任质量改进小组领导；得到Joseph Juran博士的认可。
· 提供危机事件支持（2个月的安德鲁飓风；团队管理）。
· 工会管理执行委员会主席；福利管理。
· 在EAPA的本地、地区和全国领导职位。
· 无数的书面和口头演讲，最大人数为2000人。担任专业组织的全国会议主席，参会人数最多为2500人。
社区精神病治疗中心–圣查尔斯，密苏里 1983-1984
总监，行为健康治疗部
管理有52个病床的青春期精神病项目，有25个员工
· 使用率提高35%.
· 开发了行为管理项目和区域市场计划。

其它经验

教育

管理硕士，韦伯斯特大学，圣路易斯，密苏里
咨询硕士，密苏里大学，哥伦比亚，密苏里
军队服务经验

美国陆军五角大楼
战略交流
最高安全审查，有密码存取权限

SUMMARY OF QUALIFICATIONS
SUCCESSFUL, RESULTS ORIENTED EXECUTIVE with strong background in dealing with numerous multi-national companies covering a variety of business sectors both domestically and internationally. Multi-faceted experience in account management & delivery; sales & business development; employee training; and project management. An effective leadership style within teams and organizations to deliver quality, responsiveness and achievement of objectives in a high performance culture. Possess a very strong demonstrated competency in strategic management at senior levels with strong capacity to build momentum and solutions. Exceptional communication and analytical abilities.
· Relationship Management
· Sales & Business Development
· Training Program Development and Delivery
· International Business Development
· Organizational Development
· Quality Processes and Customer Service

PROFESSIONAL EXPERIENCE

PPC Worldwide, Oxford, England
Chief Operating Officer 2006-Jan. 08 COO
Oversee all sales, operational and development activities of PPCW Global Services with specific focus on US multinational market and key development areas of China and other Asia Pacific countries. Responsible for managing direct and support staff in achieving customer satisfaction, sales and account support. Doubled revenues in 2006 over 2005 level and significantly improved service & product development.
Vice President, International Business Development 2004-2005

Directed marketing & sales efforts internationally outside the UK & Western Europe for PPCW Global Services. Pivotal in new product development, key customer relationships and competitor analysis. Achieved 400% increase in revenues in the first 24 months of sales operations and strongly expanded international awareness of PPC Worldwide reach and capabilities. Extensive international travel required.
LUCENT TECHNOLOGIES – ST. LOUIS, MISSOURI 1998-2003
Engineering Training Manager (2001-2003)
Managed training and mentoring programs for 800 engineers nationally. Coordinated traditional and customized technical training and administered technical promotion process serving as Technical Advocate.
· Led cross-functional teams to organize and implement training nationally to significantly reduce penalties and rework and to increase on-time results.
· Developed new technical training and mentoring programs to more efficiently address knowledge transfer and market requirements.
· Implement new training database tool for national engineering organization.
Engineering Business Strategy Manager (2000-2001)
Administered Technical Promotion Process; served on national committee for top technical personnel selection and initiated Policy development for overall engineering group.
· Created and Implemented Technical Mentoring program for all engineers.
· Developed Succession Planning and Career Development programs.
· Developed and implemented College Technical Recruitment program.
Human Resource Manager (1998-2000)
Responsible for salary administration for 800+ employees ($40M+ payroll). Technical Personnel Relations for all engineering groups. Team Leader for Engineering events such as Engineers’ Week, DMTS.
· Saved $700,000 per year via computer expense reduction.
· Development/implementation of overall strategic communication plan.
· Developed HR initiatives for performance assessment, headcount analysis.
AT&T – St. Louis, Missouri 1984-1998
National Behavioral Benefits Manager – Maryland Heights, Missouri (1995-1998)
Established/managed case management for 500,000 employees/dependents. Supervised seven personnel and coordinated with national staff of 22 managers.
· Realized $18 million annual cost reduction.
· Exceeded performance parameters; exceeded external vendor results in first year of operation.
Project Manager, Behavioral Health Carve-out – Basking Ridge, New Jersey (1994-1995)
Utilized Primavera to manage schedule and quality parameters. Developed overall implementation strategy in conjunction with external vendor.
· Wrote Case Management Training and Procedures Manual.
· Central to design of proprietary case management software system.
Regional Employee Assistance Program (EAP) Manager –St. Louis, Missouri (1984-1994)
Service delivery to 35,000 employees in the midwestern region.
· Increased utilization by 250%.
· Quality Improvement Team leader from 1990-1993; acknowledgement from Dr. Joseph Juran.
· Provided critical incident support (2 months-Hurricane Andrew; force management).
· Chair, standing committees on Union-Management; Benefits.
· National, regional and local leadership positions in professional organization (EAPA).
· Numerous written and oral presentations to groups as large as 2000 people and Chair, national conferences for as many as 2500 attendees for external professional organization.

COMMUNITY PSYCHIATRIC CENTERS – ST. CHARLES, MISSOURI 1983-1984
Director, Behavioral Health Treatment Unit
Managed 52-bed adolescent psychiatric program with a staff of 25 personnel.
· Increased utilization by 35%.
· Developed behavioral management program and regional marketing plan.
ADDITIONAL EXPERIENCE
EAGLEVILLEHOSPITAL–EAGLEVILLE, PA.DIRECTOR, STAFF TRAINING & DEVELOPMENT
BREVARD COUNTYCMHC – ROCKLEDGE, FL.Director, Comprehensive Drug and Alcohol Program
GOVERNOR’S OFFICE OF DRUG ABUSE – TALLAHASSEE, FL.Coordinator of Licensing and Evaluation

EDUCATION
M.S., Management
WebsterUniversity – St. Louis, Missouri
M.S., Counseling
University of Missouri – Columbia, Missouri
MILITARY EXPERIENCE
United States Army, The Pentagon
Strategic Communications
Top Secret Security Clearance with Cryptographic Access